Return and dispute policy is an easy question to skip when you're excited about a new supplier or a design you want to lock in - and it's exactly the question you'll wish you'd asked if a shipment ever arrives damaged or with a genuine defect. Ask before you order, not after something goes wrong.
Why wholesale return policy usually differs from retail
Retail return policies exist partly as a customer-experience feature - "if you don't like it, send it back." Wholesale silver is different: orders are priced against the day's silver rate at confirmation, often custom-quantity, and the material itself doesn't depreciate or go "out of style" for the supplier the way a retail return might. Most legitimate wholesale silver suppliers treat orders as final once confirmed and dispatched, with a narrow, specific exception for genuine manufacturing defects or transit damage - not a general change-of-mind return window.
Questions worth asking any supplier before you order
- Are all sales final once confirmed, or is there any change-of-mind return window?
- What specifically counts as a valid defect or damage claim?
- How long after delivery do I have to report a problem?
- What proof is required - photos, video, the item itself returned?
- Is the resolution a replacement, a refund, or case-by-case?
- Since an order can't usually be cancelled after full advance payment (see our payment and ordering guide), what happens if I need to change quantities after confirming but before dispatch?
How our policy works
Our terms are stated plainly on our terms and conditions page: all sales are final once an order is confirmed and dispatched - we don't accept returns or exchanges for a change of mind. The one exception is genuine manufacturing defects or damage that occurred in transit: report these within 48 hours of delivery, with photos, via WhatsApp or email, and we review each case individually. Because of this, we'd rather you take the time to review your inquiry list carefully before confirming, and use a small first order (see our guide to sample orders) to check quality on an unfamiliar design before committing to volume.
What reduces the chance you'll ever need this policy
- Confirm weight and specs in writing before you pay - not after you receive the order.
- Order a sample first on any design you haven't ordered before.
- Inspect and photograph shipments promptly on arrival, before any repackaging or distribution to your own customers, so a genuine transit-damage claim can be documented within the reporting window.
If you have a question about a specific order or design before committing, reach out - it's a much cheaper conversation to have before an order ships than after.